Georgia Employer MARKET PATIENT EXPERIENCE COACH in Macon, Georgia

Full-time Days (rotating weekends) Position Summary Responsible for leading a patient-centered culture emphasizing outstanding service and compassion for a market in the HCA South Atlantic Division. Consults with hospital leaders, staff, and educators as a subject matter expert for patient experience reporting and data analysis. Major Responsibilities: � Assists in delivering patient experience outcomes to help aid progress of company mission and vision. � Responsible for implementing, directing, and tracking measured patient experience outcomes such as HCAHPS scores, patient and employee engagement strategies, leadership development goals, and other quality indicators for region. � Initiates working partnerships as necessary with region and facility entities (e.g. Executive Leadership, Human Resources, Communications, Medical Group, Continuous Improvement) to provide continuity and bring about improvements. � Executes the strategies and evidence defined by the Divisions VP Patient Experience in partnership with HCA Patient Experience Collaborative through hospital orientation, continuing education, data analysis, and competency assessment activities. � Acts as a coach and mentor for employee rounding, nurse leader rounding, and other as defined by Division Vice President and Corporate Patient Experience Team. � Uses simulation to actively engage learners in demonstration and practice of desired behaviors. � Supports market hospital leaders in their efforts to improve the patient experience by making routine site visits, conducting �secret shopper� exercises, and providing targeted feedback. � Delivers Press Ganey patient experience data reports to the market hospital executive team and assists with data analysis at regular intervals. � Participates in division or market hospital patient experience meetings when requested. � Achieves operating results through strategic thinking, maintains a customer/patient focus, builds relationships, develops staff and motivates teams. Education & Experience: Bachelor's degree in nursing or healthcare related field Master's degree in nursing or healthcare related field 5 years of experience in a healthcare, customer service, or training organization 3 years patient experience in a healthcare setting