American Express Manager/Senior Manager, Product Owner Card Member Marketing Platforms in Richmond, Virginia

The AmexOffers onboarding application is within Global Marketing Operations and is continuously delivering ways to unlock value for Card Members by developing smart and scalable marketing solutions for Merchants. To meet this objective, the team has developed an AmexOffers product (see amexoffers.com) where Card Members can take advantage of merchant offers to drive Card Member spend on the network.

This is a great opportunity for someone to become part of an exciting and fast-paced team that provides offer onboarding & operations solutions globally to support the AmexOffers business through Agile software delivery. As an agile product owner, you will have the opportunity to work with stakeholders to shape the global onboarding strategies, to improve speed to market, support growth of the platform, and ensure flawless execution.

Your products will be two onboarding applications used by the global marketing and governance teams to create the AmexOffers: Marketing Delivery Tool (MDT), and Merchant List Exchange (MLE). MDT is a global enterprise platform on Salesforce that allows marketing teams to onboard their AmexOffers campaigns. The marketers use this tool to setup all details about the offer and submit to our downstream platforms which target, score, distribute, qualify and fulfill on the offers. The Salesforce-hosted platform is crucial to the success of the AmexOffers product, which is foundational for driving value to both our merchants and Card Members through the various channels. The MLE application manages the list of merchant locations for the AmexOffers. Users identify the merchant(s) participating in the offer, produce the list, and include it with the offer setup. This proprietary application is a critical part of the AmexOffers product, ensuring the right list of merchants are included for an offer so that card members are able to fulfill at the individual merchant locations.

Job Responsibilities:

• Develop your specific product/feature vision and evangelize across organization with key business stakeholders • Partner with global stakeholders to understand their needs and how they will drive mutual goals • Create and maintain product and feature roadmaps, and manage prioritization and tradeoffs • Lead the team and product lifecycle from discovery through user acceptance testing • Lead and participate in agile ceremonies • Regularly communicate status of key initiatives and product enhancements to stakeholders to ensure operational readiness • Be a problem solver who proactively identifies opportunities in order to build a robust backlog • Be an innovator! Learn the technology, competitive landscape and anticipate changing customer needs to develop new ways to drive business goals

Qualifications

• Strong product management/development background and the ability to prioritize accordingly • Have the technical aptitude to quickly grasp complex technical issues and communicate directly with technical teams and solutions back to non-technical audiences • Experience managing an operational process and finding ways to continuously improve • Skilled at building relationships and navigating a matrix organization • Strong user experience principles to deliver features that are intuitive and simple for end users • Ability to work independently and within a team; good communication skills with a "can do" attitude toward creative problem solving • Experience with Scaled Agile Framework (SAFe) methodologies • Salesforce experience a plus

Job Marketing

Title: Manager/Senior Manager, Product Owner Card Member Marketing Platforms

Location: AL-Montgomery

Requisition ID: 17011318