Randstad Customer Service Administrative Assistant in Pleasanton, California
Customer Service Administrative Assistant
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salary:$18 - $21 per hour
date posted:Friday, September 15, 2017
job type:Temp to Perm
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Randstad, one of the largest staffing firms Internationally for Office and Administrative Support roles, is looking for a temp to hire a Customer Service Administrative Assistant for a client of ours in the Pleasanton, CA area!
Answer & screen phone calls
Intake and dispatch emergency service calls (National and local accounts) using ServiceMax software to internal field technicians and subcontractors
Build rapport with internal customers and primary external customers
Use ServiceMax software to process new repair jobs, dispatch work orders and coordinate with Material Control Administrator to order materials for such jobs
Receive and post inspection reports
Receive and code material and subcontractor invoices
Various housekeeping as needed
Provide service reports and invoices to customers upon request
Query & provide monitoring reports for customers
Set up customer access to NetReport (proprietary reporting software)
Backup admin duties as needed
o Scanning & saving documents
o Unpacking materials and check against packing slips
o Stocking light inventory materials
Must possess the following administrative skills/characteristics:
Type 45+ WPM (must provide certificate within the last 3 months)
Excellent verbal and written communication skills
Excellent customer service acumen
Ability to multi-task with moderate call volume and emails
Experience with dispatching environment a plus
Ability to work with multiple & varying deadlines and stay calm under pressure
Must be willing to fill in and assist other members of the administrative team - must have team mentality
Ability to get along with various personalities from sales team to field technicians
Working hours: Monday-Friday 8:00am-5:00pm
Temp to Hire
$18 - $21 / hour DOE
High school diploma or equivalent
1+ years experience in field or related area
MS Office Suite
Please send resumes to firstname.lastname@example.org or give me a call at 925-847-9700.
To become an integral part of the team, apply TODAY to this opportunity by clicking the "Apply Now" link below; please be sure to include a copy of your resume in your profile.
Please note that only qualified candidates will be contacted, and all applicants will be asked to apply for the opportunity online.
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.