Alorica Administrative Assistant in Pittsburgh, Pennsylvania



At Alorica, we only do one thing make lives better, one interaction at a time. We re a global leader in customer service and experience, serving the world s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much that s why we re so proud of Making Lives Better with Alorica , a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.

Simply put, we want to make lives betterone interaction at a time. And to do that, we need the very best people to join us.

But please, allow us to entice you further! As an Alorica employee, you may receive:

Paid training

Flexible training schedules

Medical and dental benefits

Paid time off

Paid holiday and sick time

Retirement planning options (401(k))

Employee discounts through client programs

So what do you say? Ready to take the next step?

Performs responsible administrative and clerical support to the Site Director of a call center. Work includes office administration and event planning. Work is performed under direct supervision.

Key Job Responsibilities

Assist Site Director of Center with daily administrative and clerical duties including book and scheduling of meetings, expense reports, financials, event planning, and other similar duties

Coordinates monthly employee events and activities at centers to improve morale of center employees

Coordinates events to raise awareness of local and national non-profit organizations; coordinates collection of employee donations to organization

Completes purchase orders for office supplies, event decorations, and other similar materials

Creates and distributes center-wide communications, promotional materials, and others notifications of upcoming events and activities

Manage headset inventory of agents

Manages and updates site specific Intranet with pertinent updates and announcements

Coordinates the monthly birthday announcements and activities

Schedule and coordinate regular Center Operations Team meetings

Complete expense reports for Center Operations Team

Communicate and maintain effective working relationship with vendors and clients

Acts as point of contact in absence of Site Director

Other Related Duties

Coordinate travel arrangements for Center Operations Team

Other duties as assigned Job Requirements


Working at Alorica means potentially having the freedom to explore all kinds of career options from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed because when you re at your best, that s when we re at our best.


Minimum Education and Experience:

High School Diploma, GED, or equivalent degree

Some experience (1 year) customer service and or administrative experience


Significant knowledge (2 years) working with Microsoft Office software (Word, Power Point, Excel, Outlook)

Ability to effectively organize work and priorities

Ability to develop and maintain effective working relationship

Ability to manage multiple tasks and priorities simultaneously

Ability to communicate effectively both orally and in writing

Work Environment

A climate controlled, contact center environment filled with amazing people, incredible career opportunities and the occasional dance-off

Constant usage of phone and computer systems


Let s make lives better. Let s defy the status quo. And let s go beyond thinking outside the box and decide to obliterate the box instead.

You ready? Let s do this.

Equal Opportunity Employer Veterans/Disabled

Licenses and/or Certifications:

Knowledge, Skills and Abilities:


DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

Job: Call Center

Location: Pennsylvania-Pittsburgh

Requisition ID: 119169