TD Bank Store Manager IIIM - 19th & Market in Philadelphia, Pennsylvania

Auto req ID 163742BR

Job Title Store Manager IIIM - 19th & Market

Job Status Full Time


Province/ State Pennsylvania

City Philadelphia

Location Center City

Business Line TD Bank AMCB

Job Category - Primary Retail Banking - Management

Job Category(s) Retail Banking - Management

TD Description About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit at Find TD Bank on Facebook at and on Twitter at .

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit at .

Job Description

The Store Manager IIIM develops and manages an account portfolio including: deposits, loans, fees and expenses (commercial, small business and consumer). The Store Manager IIIM leads, coaches, and motivates Store team to deliver legendary Employee and Customer Experience while achieving shareholder value through sales management.

This job coaches and develops store team ensuring on-going training, performance management, and talent development and is responsible for overall performance of the store through all Store Sales, Service and Supervisory Personnel. Store Managers promote TD brand through active leadership within the community.

Job Requirements

  • Generally manages a large store, according to the Bank’s criteria, with more complex business transactions and relationships.

  • Future focused, foresees gaps, trends and influences direction across a specialized area of the Region and Market.

  • Ability to negotiate, manage relationships and influence across the Region, Market, and Business line.

  • Has high performance standards for self and others and can coach peers.

  • Serves as Escalation Manager for Customer problems and resolutions including assisting Employees with difficult Customer inquiries and complaints.

  • Has credibility within the Store, with Business Partners and across the Region. Builds strong Business Partner relationships through routine contract and review of expected business results.

  • Leads sales strategy and planning efforts and create sales and promotional initiatives to reach performance goals.

  • Schedule regular informal and formal coaching sessions with team members. Coaches team members on identifying sales opportunities.


  • 4 year degree or equivalent experience.

  • 5-7 years related experience required.

  • Supervisory or leadership experience required.

  • Excellent verbal and written communication skills.

  • Proven sales ability and business development skills, including ability to conceptualize and implement strategies.

  • Successful Certification as a Consumer Lender required.

  • Small Business lending experience required.

  • Proven ability to manage competing priorities, strategically aligning efforts and activities to meet Store goals and objectives.

  • Knowledge of Bank product lines and services as well as an understanding of Store operations and security.

  • Demonstrated ability to lead and motivate team members.

  • Strong financial analysis skills.

  • Strong presentation, analytical, interpersonal and collaborative skills with all-level internal and external Customers.

  • Proven knowledge of Microsoft Office suite.

  • Notary License (Preferred).


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.

If you have a disability that requires an accommodation to complete the application process, please e-mail TD Bank's HR Compliance Department at Please include your full name, contact information and details about your request within the e-mail.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

**Province/State (Primary) Pennsylvania

City (Primary) Philadelphia