Easterseals Nevada Program Administrative Assistant in NV, United States

Program Administrative Assistant

    • Early Intervention
  • NV, USA

  • Full Time

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Since 1950, Easterseals Nevada has been advocating for, and working with, infants, children, youth and adults who have disabilities and other challenges. Easter Seals Nevada works to address the community's social service gaps and to leverage partnerships and other strategic opportunities to increase participation in economic and civic life for all people. The organization is one of Nevada's largest community disability agencies serving 8,500 people with disabilities and their families each year.

Summary of Position: The Administrative Assistant is a full time, hourly, non-exempt, professional level position. This position is responsible for a range of clerical functions for the organization, with the primary function being the proper disposition of telephone calls, greeting/assisting families served through the Early Intervention department and other persons visiting the organization. The Administrative Assistant will also be responsible for assisting with various assigned business office tasks, including but not limited to billing.

Responsibilities and Duties:

  • Maintain and perform a warm, friendly and welcoming relationship with all clients and staff.

  • Responsible for intake and scheduling of new referrals. Accurately enters patient demographics, insurance and case information.

  • Confirm appointments and maintain a full department schedule.

  • Contact insurance companies for verification of coverage, payment, benefits, patient authorization, reimbursement issues, and reviews insurance information with patients prior to initial appointments.

  • Scheduling and confirming appointments with families and coordinating with therapists.

  • Responsible for obtaining prescriptions and medical records for all clients.

  • Collection of co-payments/deductibles within the clinic.

  • Patient interaction on the phone and in person.

  • Receives and updates patient information.

  • Audits each visit to ensure there are valid prescription, proper authorization / referral / precertification, and collects monies due each visit.

  • Receive cash, checks, and credit card payments and prepare receipts.

  • Be available to provide ABA intervention hours.

  • All other duties as assigned by the Sr. Director of Children's Services.

Knowledge, Skills and Abilities:

  • Excellent computer skills, including online scheduling programs, Microsoft Office Suite (Excel, Word, etc.) and Google Docs; familiarity with Gmail is preferred.

  • Working knowledge of insurance benefits, deductibles, co-payments related to the delivery of medical care.

  • Must comply with HIPAA regulations and adhere to Easterseals Nevada's confidentiality policy.

  • Ability to work under pressure and remain friendly and professional.

  • Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.

  • Willingness to participate in and actively increase knowledge in progressive services to people with disabilities.

  • Ability to promote a positive, friendly, helpful professional image and interacts well with the public.

  • Ability to prioritize and follow up on completion of tasks.

  • Obtain RBT certification.

Minimum Required Education and Experience

  • Minimum of a high school diploma or equivalent.

  • Must possess effective verbal, written and interpersonal communication skills.

  • Previous administrative or other professional office experience in a medical setting preferred.