Stockman Bank of Montana Corporate Administrative Assistant in Miles City, Montana
Professional Montana Values
Administrative support for the Chief Financial and Chief Accounting Officers, with company wide ancillary support. Top candidates should have a strong commitment to providing exceptional customer service, able to prioritize multiple tasks and work independently. Apply Today!
Our people, philosophy and the way we do business have positioned Stockman Bank as Montana’s premier financial center for business leaders, agriculture operators, commercial developers and real estate owners. We are a Montana-born company, built on western values, focused on creating long-standing relationships through integrity, expertise and results. Our offices are locally managed and community-oriented, allowing us to best serve our customers. Our workforce is well trained and competent and our work environment encourages productivity, personal growth and job satisfaction.
Position General Responsibilities:
This position is responsible for general administrative assistant support to the Chief Financial and Chief Accounting Officers of Stockman Bank. Responsibilities include typing, filing, and other clerical functions. This position also involves out of bank errands and deliveries. In addition, this position will be responsible for completing special projects as assigned.
Education, Experience and Certification Requirements
Note: Only minimum responsibilities are listed. Other responsibilities may be required as requested by management.
2-year college level course of study in Business Administration or equivalent financial institution/related field experience.
Strong commitment to providing exceptional customer service.
Strong communication and organizational skills.
Must be able to work independently and to prioritize multiple tasks.
Must be able to effectively maintain confidential bank and customer information.
Proficient computer and typing skills.
- Proficient skills working with Microsoft Outlook, Word, and Excel.
Dimension of Job:
Administrative support person to the Chief Financial and Chief Accounting Officers, with ancillary support to the Company as a whole. Involved in preparing various administrative and Board information for the Accounting Department and other central departments as needed.
Position Specific Responsibilities, Duties and Competencies
Administrative Support Functions:
Typing correspondence, memos, and other documents and instruments as needed, including daily work and special projects.
Maintain filing of documents for the Accounting Department as assigned.
Assist in maintaining various internal forms, policies, procedures, etc.
Photocopy, scan, fax, and distribute documents as needed.
Assemble manuals and materials for meetings, etc.
Schedule appointments, meetings, and travel accommodations.
Answer phones, field questions and/or take messages as necessary.
Assist with the supplies and requisition system.
Assist in the building/facilities QC process and support.
Assist in the vendor management process and support.
Assist in the Bank’s insurance management process.
Order and maintain office supplies and promotional supplies.
Other miscellaneous support as deemed necessary.
Promote the improvement of Stockman Bank and its affiliate companies through quality customer service, promotion of products, professionalism in conduct and diligent work ethic.
Greet all customers pleasantly and make them feel welcome and comfortable.
Effectively handle customer questions and problems.
Use effective listening and observing skills to help identify and resolve customer needs.
Spot sale opportunities and refer business consistently
Cross-sell other services whenever the opportunity arises.
Keep up to date on pricing and products.
Relay customer comments and/or complaints as appropriate.
Maintain a working knowledge of Bank's written policies and procedures that apply to and concern this position’s area of responsibility, including general regulations such as the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and various other Federal and State regulations as they apply.
Physical and Mental Demands(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Occasionally = 0-33% of shift Frequently = 34-66% of shift Constantly = 67-100% of shift
Constant lifting and or move up to 10 lbs. Constantly required to hear, talk, sit, reach with hands and arms, stretch, work under time constraints with needed ability for task management flexibility and to perform routine duties with attention for details. Constant abilities used/required on the job are memory, reasoning and exercising judgment with guidance and reinforcement available as well as co-worker support.
Frequently write, read, type with keyboard, stand, walk or sit, while requiring oral and written communications with co-workers, customers and transactions.
Occasionally stoop, kneel, crouch or crawl. Occasionally the employee might work alone, perform routine work, or utilize mathematics and problem-solving skills.
Infrequently climb (up ladders, etc.), balance (to reach items) or drive a car. Infrequently required to lift and/or move up to 50 pounds, work in confined areas, work with extended hours or use estimating as part of daily duties.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Work Environment(The work environment characteristics described here are representative of those an employee will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Constantly works with others, around others, with co-workers in other departments or branches and with customers and the general public in person and via telephone. Constantly works indoors, in confined areas and is exposed to the risk of electrical shock.
Frequently works around noise (moderate level). The employee must have the ability to focus on tasks and customers while hearing machines, conversations of others, music, phones, etc., in a confined area.
Infrequently the employee works alone and also works near moving objects. The employee is also infrequently exposed to outdoor weather conditions.
Company Functions and Expectations:
Has the technical knowledge and analytical skills to fulfill job duties in a positive manner. Keeps abreast of new and changing developments in industry/field especially as it pertains to the individual’s position. Has the ability to analyze situation and react accordingly.
Expresses information/thoughts clearly and concisely in both written and verbal form. Keeps communication channels open with subordinates and supervisors. Responds promptly to calls or inquiries in a courteous and professional manner. Communication is effective and efficient.
Establishes priorities, sets goals and meets deadlines in an accurate and efficient manner. Organizes overall workflow and working area. Quickly identifies problems, makes timely decisions and notifies affected personnel. Plans effectively to ensure timely completion of duties.
Is willing to assist others to ensure deadlines are met. Provides assistance to less experienced personnel when needed. Informs appropriate personnel of significant issues in a timely manner. Works well in group environment and with supervisor. Models professionalism by addressing others with appropriate actions and appearance within professional boundaries.
Customer Service Culture
Employees will strive for outstanding, professional and courteous service to our customers and anyone who visits our facility.