Whole Foods Market PM Market Supervisor in Los Gatos, California
Job DescriptionAssist with the scheduling and supervision of Grocery team members as well as with the day-to-day flow of the department. Maintain attractive Grocery displays and support the regional Grocery vision. Support the Grocery Team Leader and Associate Team Leader(s) to ensure smooth operation of the Grocery Team. Ensure a positive company image by providing courteous, friendly, and efficient service to customers and team members.Responsibilities
Provide excellent customer service and address needs of customers in a timely and effective manner. Surprise and delight the customers with consistent, delicious food.
Help train Team Members in a manner that builds and sustains a high-performance team and minimizes turnover as delegated by Team Leader and Associate Team Leader.
Establish and maintain a positive work environment that supports a high Team Member morale.
Communicate and maintain Team Member safety and security standards.
Supervise and delegate tasks to Grocery Team Members.
Assist in training of new Team Members, utilizing learning checklists and training materials.
Complete spoilage, sampling, temperature, and sweep worksheets as required.
Support national, regional, and store programs.
Responds promptly to customer needs and questions and requests assistance when necessary, including answering the store phone system.
Open and close department according to established procedures.
Oversee team and resolve difficult customer situations.
May assist with interviewing.
Determine break schedule and ensure all necessary breaks are given.
Communicate team concerns to the Team Leader and Associate Team Leader.
Follow and comply with established procedures, including Weights and Measures, health and sanitation, and adhere to safe work practices.
Operate and sanitize all Grocery equipment in a safe and proper manner.
Knowledge, Skills, & Abilities
Excellent communication skills and willingness to work as part of a team
Ability to deliver information in a clear and respectable manner to fellow team members and customers
Extensive knowledge of Grocery Team procedures and policies
Capable of teaching others in a constructive and positive manner
Ability to perform physical requirements of position
Ability to operate all necessary equipment
Strong demonstrated organizational and time management skills
Basic computer skills and ability to use computer programs such as Microsoft Word, Excel, and Outlook
Able to prioritize efficiently and delegate responsibilities
Use of box cutters
Ability to work a flexible schedule including nights, weekends, and holidays as needed
Desired Work Experiences
1+ year grocery experience
Customer Service Focus
At Whole Foods Market we provide a fair and equal employment opportunity for all team members and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Whole Foods Market hires and promotes individuals solely on the basis of their qualifications for the position to be filled.
Who are we? Well, we seek out the finest natural and organic foods available, maintain the strictest quality standards in the industry, and have an unshakeable commitment to sustainable agriculture. Add to that the excitement and fun we bring to shopping for groceries, and you start to get a sense of what we’re all about. Oh yeah, we’re a mission-driven company too.
Whole Foods Market attracts people who are passionate - about great food, about the communities they live in, about how we treat our planet and our fellow humans - and who want to bring their passion into the workplace and make a difference.
Learn more about careers at Whole Foods Market here!