Consumers Energy Company Administrative Assistant in Lansing, Michigan

Join a diverse and dynamic team that makes and delivers the most valuable services in the world: electricity and natural gas. At Consumers Energy, our customers are at the heart of everything we do. Our employees work around the clock to provide service to our customers in honor of our history and to fulfill our promise to Michigan - Count on Us! Consumers Energy, the principal subsidiary of CMS Energy and headquartered in Jackson, Michigan, provides natural gas and electricity to nearly 6.8 million of the Michigan's 10 million residents in all 68 Lower Peninsula counties.Department SummaryThis position's primary responsibilities consist of supporting various Headquarters and Field Leaders in the West Zone with Property Restoration several administrative tasks. The position will be located in the Lansing Service Center.This position also requires mandatory On-call rotation for Storm restoration located at the Jackson Work Management Center.Job Description/Responsibilities•In this position you will also utilize SAP Front and Back office to create orders and notifications, research, analyze, document, and to manage, create and update reports.•Responsible for accounts payable, credit card reconciling, equivalent Straight Time(EST) charging, mail services and tracking / recording safety meetings and visits.•Manage the PO Box for Property Restoration.•Handle Internal and External customer inquiries.•Create orders and notifications in SAP, negotiate settlements, assign and evaluate the results from corporate assessment audits.•The successful candidate must be proficient at multi-tasking, negotiating, detailed oriented, able to work under pressure, meet deadlines and maintain a high degree of confidentiality.•Travel to support additional headquarters throughout the West Zone.Requirements/Qualifications•A High School Diploma is required.•One year of administrative or professional customer service work experience is required.The following experience / skills may set you apart.•Microsoft Word, Microsoft Excel and Microsoft Access•SAPEssential FunctionsPerforms administrative support functions and more complex tasks including establishing relative priorities of current and anticipated workload and organizing and conducting assignments according to deadlines. Sets up office systems including file maintenance, correspondence deadlines, and project management for own work. Provides backup phone and customer support. Prepares and composes letters, reports, and correspondence and performs other clerical administrative support duties as directed from time to time. Maintains confidentiality. Performs or establishes procedures for all clerical functions and actions including phones, filing, and general word processing, tracking of information, maintaining logs/spreadsheets, and other similar administrative support. Under general direction, prepares special or one-time reports, summaries, or replies to inquiries, selecting relevant information from a variety of sources such as reports, documents, correspondence, other areas of the Company, etc. Ensures that requests for action or information are relayed to appropriate staff members; ensures that information is furnished in a timely manner; decides whether a higher authority should be notified of important or emergency matters. Periodically evaluates process and program effectiveness and takes action to maintain continuous improvement. Follows all safety rules and procedures, and contributes to the safety of co-workers and the general public. Participates as an active administration team member by contributin