Juneau Alliance for Mental Health Inc. (JAMHI) Administrative Assistant in Juneau, Alaska
Position Description: Under direction of the Clinical Records Specialist, the Administrative Assistant is responsible for half time reception coverage to include greeting clients and the public, answering the phone line, transferring calls, insurance verification, collecting payments, scheduling appointments, patient appointment reminder calls, maintenance of workspace, team participation and promotion of JAMHI s wellness culture. This position is also responsible for assisting clinical records in filing, retrieving, scanning, attaching and distributing clinical records. Position Duties: Reception Greet clients or the public arriving for appointments and/or making inquiries. Answer telephone and transfer incoming calls to proper extensions. Respond to inquiries. Inform staff of client/visitor arrivals. Schedule appointments for psychiatric/medical provider, and clinicians. Make schedule changes as directed by clinic service providers. Verify insurance and collect copay/deductible amounts. Receive payments for services, rent, and complete a receipt. Collect client update forms. Arrange postage and collection of all outgoing mail by postal service Receive, date stamp and sort incoming mail; place in interoffice envelope for distribution. Send department-wide emails when someone calls in ill; late, etc. Faxing and copying when necessary. Perform daily reminder calls for psychiatric/medical provider and therapy appointments. Ensure daily, that Reception and Lobby area is tidy and clean General data entry as necessary. Other duties as assigned. Records Prepping documents to be scanned into the ECR including collating miss-ordered documents, reviewing incomplete documents, removing staples, determining document classification, looking up client numbers Assists by scanning, filing, and uploading documents to be attached to the client s electronic health record. Assists with purging clinical records to remove expired or outdated documents in accordance with state, federal and professional regulations and standards as well as agency policy and procedures as stated per the retention & destruction policy. Minimum Qualifications: Requires high school diploma or equivalent. One year of reception, clerical, administrative support, or general office experience. Previous customer service experience, preferred. Ability to pass a criminal background check in accordance with current state regulations. Excellent communications skills. Ability to work with our diverse population with special needs. Ability to work within a fast paced & high stress environment. Ability to perform multiple tasks with frequent interruptions, with attention to detail. Knowledge of Microsoft Office Suite programs and keyboarding skills. Ability to maintain confidentiality. Ability to work independently, and as member of a team. Commitment to punctuality and good attendance. Ability to provide and maintain professional relationships with clients and their families, which allowing for mutual respect, consistency and empathy in all interactions, and appropriate ethical and relational boundaries. Must have valid Alaska driver s license and be able to clear the JAMHI auto insurance screening through the independent insurance carrier and/or if driving own vehicle the minimum state liability coverage is required.