Experian Email Marketing Account Executive - Shared Services in Heredia, Costa Rica

Job Description - Email Marketing Account Executive - Shared Services (171178)

Experian is an Equal Opportunity Employer

Email Marketing Account Executive - Shared Services-Job Number:171178


The Associate plays the lead role in executing cross-channel marketing campaigns through our proprietary web-based platform, working on behalf of many of the largest brands in North America. Associates are responsible for owning the day-to-day production work, executing email and other marketing campaigns, building database segments, generating and maintaining reports, ensuring quality assurance and handling daily platform support requests and general program questions from clients. Associates report to U.S. and Costa Rica based account teams, and must possess excellent communication skills as they interface directly with clients both by email and phone.

Primary responsibilities include but are not limited to:

  • Flawlessly execute, test, and deploy email and other marketing campaigns using our proprietary, web-based application. Work closely with client to ensure exact specifications are met.

  • Build database segments based on client and account team instructions

  • Perform quality assurance on all campaigns, and assist in cross-checking the work of peers to ensure 100% accuracy

  • Own day-to-day client relationships relating to production and application issues, as well as interact with and support account team members based in the U.S. and Costa Rica.

  • Document and communicate potentially complex solutions to clients in a timely manner.

  • Serve as a communication liaison between clients and account teams when needed

  • Keep clear documentation of client requests and cases assigned and see them through completion.

  • Other duties as assigned


  • 2+ years in client services, marketing, technology, or related field

  • Bachelor’s degree or equivalent strongly preferred. Candidates currently working towards completion of their degree will be considered.

  • Excellent English skills, including proficiency in both oral and written communication

  • Excellent customer service, organizational, time management, and analytical skills.

  • Exceptional work ethic, with ability to perform under pressure and meet competing deadlines while constantly demonstrating enthusiasm towards clients and team members

  • Be an active team member- working closely with other team members on shared projects.

  • Basic experience with HTML

  • Proficiency with JavaScript, and/or SQL a plus (must be interested in learning)

  • Exposure to databases and Microsoft Access preferred

  • Proven previous job stability, including maintaining long-term work relationships with former employers

  • Must be able to clear the company’s pre-employment screening

Job:Customer Service

Primary Location:Costa Rica-Heredia-Heredia


Job Posting:08/10/2017, 8:38:04 PM


Equal Employment Opportunity Statement

It is the policy of Experian to provide equal employment opportunities to all employees and applicants for employment. All employment practices such as recruitment, selection, promotions, and other terms and conditions of employment are administered in a manner designed to ensure that employees and applicants for employment are not subjected to discrimination on the basis of race, color, religion, sex, national origin, age, disability, marital status, medical condition, pregnancy, disability, veteran status, sexual orientation, gender expression or identity, genetic information or any other protected characteristic under applicable law.

This policy relates to all phases of employment, including, but not limited to, recruiting and/or recruitment advertising and selection for hire. As part of the company’s equal employment opportunity and affirmative action policy, Experian will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.

Experian is committed to providing a work environment free from discrimination and harassment, and where Experian applicants and employees are treated with respect and dignity. This policy is in accordance with State and Federal laws and reaffirms our company’s continuing commitment to both the spirit and intent of Equal Employment Opportunity laws and policies.

Reasonable Accommodation

Experian provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request in order to express interest in a position by e-mailing: talentacquisitonops@experian.com or 714-830-5022. Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within Experian will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Experian.